2016 Staff Survey results show progress despite pressure

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The 2016 NHS Staff Survey results have been announced and show continuing progress despite pressures. 

The survey was sent to 982,000 staff in 316 NHS organisations. 423,000 staff responded, the highest response rate to date.

26 of the key findings measured in the survey improved, three have remained the same, while three have dropped slightly. Some of the key highlights of the survey demonstrate:

  • improvement in the overall willingness to recommend the NHS as a place to work or be cared for 
  • improvements in areas such as the quality of appraisal, manager support, measures of staff engagement, health and wellbeing and confidence from staff in raising concerns
  • levels of staff motivation and the percentage of staff who feel their role makes a difference to patients and service users, have broadly remained the same 
  • staff perception on equality of career progression, experience of discrimination and levels of violence against staff have dropped slightly
  • progress has been made, but levels of bullying and harassment still remain unacceptably high, the score fell very slightly from 24.8 to 24.1 per cent, while levels of stress fell from 37 to 36.7 per cent.

Danny Mortimer, chief executive of NHS Employers, said “Despite incredible pressures on our workforce, their commitment and resilience shines through. Against all the odds, staff are generally feeling better at work and more confident in the care they provide, this is a tribute to them and the teams and managers they work with. 

"The survey shows that efforts to improve the NHS workplace are being effective. The task going forward is to keep sharing good practice and to keep ensuring that national and local leaders listen to staff and provide the support they need to make it through this difficult period.” 

We will be working with employers to help sustain good staff experience as the NHS faces tough times.

The NHS Staff Survey is recognised as an important way of ensuring that the views of staff working in the NHS inform local improvements and input in to local and national assessments of quality, safety, and delivery of the patient care.

Further information

Our NHS Staff Survey 2016 results web page provides a more detailed summary of the results. For the full 2016 survey results please visit the NHS Staff Survey website

Staff Survey 2016 results - the next steps

Join us in Leeds on Tuesday 14 March at this free event to learn more about the key national trends and the national work programmes to support employers. Last few places remaining. 

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